Liquor & Gaming NSW has initiated a significant compliance blitz targeting new gaming harm minimization measures, reinforcing the state’s dedication to responsible gaming practices. In recent months, inspectors visited 528 hotels and clubs across New South Wales, scrutinizing adherence to newly instituted regulations. These include the appointment of Responsible Gaming Officers (RGOs), maintaining gambling incident registers, and implementing mandatory ATM signage and Gaming Plans of Management (GPOM).
This operation is a precursor to additional training requirements set to be mandated for senior staff at licensed venues, aimed at fostering a proactive approach towards gaming harm minimization.
A culture of compliance and support:
The compliance efforts are part of a broader initiative by the NSW Government to prevent gambling-related harm and money laundering while supporting local economies and employment. Since the implementation of these measures on 1 July, there has been a commendable level of uptake, with 93% of venues showing compliance. However, issues predominantly arose concerning the new ATM signage requirements, illustrating areas where further attention is needed.
Jane Lin, Executive Director of Regulatory Operations at Liquor & Gaming NSW, emphasized the importance of these measures, stating in a press release, “Inspectors are focusing on Gaming Plans of Management to ensure they have the required content included, as well as testing that the policies and procedures in the plan are being adhered to. It’s important that venues not only have a plan prepared, but ensure their staff are aware of the contents and are checking to make sure it is being complied with.”
Training and new regulations ahead:
Under the impending regulations, key personnel such as club secretaries, club directors, hotel licensees, and managers, as well as staff responsible for gaming operations, will need to complete training. This training is designed to develop practical skills necessary for identifying and intervening when patrons exhibit signs of gambling harm, thereby enhancing the effectiveness of the harm minimization culture within these venues.
Another notable upcoming change by 1 January 2025 is the requirement for ATMs to be located at least five meters away from any entrance or exit of gaming areas within hotels and clubs, with provisions for exemptions under specific circumstances.
These regulatory measures are indicative of a larger trend within the gambling sector, reflecting a shift towards stricter oversight akin to changes seen in recent financial disclosures by entities like the Star Entertainment Group. These reports have pointed out how regulatory changes and economic factors are reshaping the revenue dynamics within the industry.
As NSW continues to roll out these reforms, the focus remains on ensuring that the gambling landscape is both profitable and conscientious, safeguarding community interests and promoting a sustainable model of entertainment.
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